Refund policy
Returns
We want you to love your purchase. If you’re not satisfied, you may request a return within 14 days of receiving your order, in line with EU consumer protection laws.
To be eligible for a return:
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Items must be unused, unwashed, and in their original packaging with tags attached.
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Proof of purchase (order number or receipt) is required.
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Certain items cannot be returned for hygiene reasons (e.g., underwear, swimwear, personalized/custom products).
How to start a return
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Email us at support@4sassy.com within 14 days of delivery, including your order number, item(s), and reason for return.
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We will issue you a Return Authorization (RMA) and instructions.
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Ship the item(s) back within 14 days of receiving return approval. Customers are responsible for return shipping costs unless the product is defective or we made an error.
Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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If approved, your refund will be processed to your original payment method within 14 business days.
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Shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
We currently do not offer direct exchanges. If you need another size or color, please return your item and place a new order.
Damaged or defective items
If your order arrives damaged or defective, contact us within 48 hours with photos. We’ll arrange a replacement or refund at no extra cost.
Late or missing refunds
If you haven’t received your refund after 14 business days:
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Check with your bank or card provider (it may take time to post).
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If you still haven’t received it, contact us at support@4sassy.com